Third Party Reviews Reviews For Sport Clips Haircuts of Lake Zurich

My son just had his hair cut there by Reina. He showed her a picture and told her that was how he wanted his hair cut. His hair was long enough and the cut was very simple. It was a cut that had to be done with scissors and not a electric razor or shears. When I came to pick him up his hair was shaved and chopped up. The cut was nothing like the picture. She used the electric razor or clippers and actually told my son she used the wrong sized attachment. My son has never had an electric razor or shear haircut. That information was contained in their computer. His hair was completely shaved on the sides and half way up the back of his head. She butchered his hair. When confronted about the cut, she was apathetic, non-apologetic and flippant. She smirked and laughed it off. My son was humiliated and upset. Peers and parents have commented on the butcher job that was done to him. It will take three plus months for the hair to look somewhat normal again. The management was no better. They offered to resolve the issue by requiring my son to come back and have them try to fix it. The only way it could possibly be fixed was to either have his head shaved or agree to a military haircut. My son did not want either. He would not trust any employee there ever again. They also offered three free haircuts. Apparently, staff is more important to management than the customer. Reina was not disciplined, did not offer an apology to my son and continues to cut hair at the Lake Zurich Sport Clips. Her work is unprofessional and her attitude is the same. I was advised that she has been there a year, but her work product would not even qualify for a novice rating. A redo at cosmetology school is her only hope. Probably not! Never checked to see her license.

The gal who did my hair did a great job and I was in and out in less than 15 minutes. Perfect.

Took my son in there to get a haircut it was our first time. We were greeted by the two stylist's up front with a welcoming smile. The store was clean & smelled nice. Our stylist was Tammy & she was wonderful with my son. Asked him how he liked his hair & talked to him about how he styled it. She gave suggestions to him based on what he said. He was so happy & loved the shampoo & massage. It was a great experience for him, we will be back. Tammy was great & very professional!!!